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Policies And Procedures Manual Hair
PLEASE READ ALL OF THIS CAREFULLY SO THAT YOU
FULLY UNDERSTAND WHAT WE ARE PROVIDING
We provide all of the text for you to copy, paste, customise and use to create your own manual. We also provide a template that shows how the finished product should look. You will do the customising, formatting and printing.
The text you will receive contains in excess of 16,000 words that have been written specifically for the hairdressing industry. It has taken hundreds of hours to compile and will save you starting with a blank piece of paper and no real idea of what to include and where to start. We welcome your call to discuss anything you may wish to ask, and for assistance if needed. Call on (02) 6559 2766 during office hours Monday – Friday.
WE DO NOT CUSTOMISE OR PRINT THE MANUAL FOR YOU.
You would typically copy and paste the text provided into a word document and format and modify it there to suit your own needs and then print it out.
Why Have A Policies & Procedures Manual?
One of the key management success tools is a professional and up to date Policies & Procedures Manual. Every salon owner knows this.
The benefits of having one are:
It allows you to set clear and easy to follow standards, systems and procedures
Your Policies and Procedure Manual forms the basis of your induction of all new team members
It saves you time with repetition in training
It can be referred to when re-focusing a team member who is not following procedure
It says you are a professional salon that has strong structure
It allows you to have consistently high standards that are understood and carried out by all team members
This draft manuscript is a fully comprehensive document that contains all of the elements needed for a complete salon manual. This will allow you to customise the wording to suit your individual circumstances whether you are in Australia or overseas.
It is split into two major headings:
1. General Policies & Procedures
2. Client Service Policies & Procedures
You will receive two links to two documents. One is a PDF file that shows you the complete manual formatted and set out as a guide to your final one. The other document is a plain text version of the entire wording of the manual for you to copy and paste into your own manual enabling you to then make the changes necessary to customise it for your individual needs.
Below is a list of what items are contained in the index of the Policies & Procedures manual. You may choose to use all headings or you can add or delete to suit your personal needs.
Punctuality, Absences And Sickness Notification
Annual Leave And Public Holidays
Confidentiality Of Salon Records
Leave Without Pay
My Principles Of Management
Nuisance Phone Calls
Personal Telephone Calls
Poaching Of Clients
Social Media Policy
Team Purchases & Family Discounts
The History Of Our Business
The Philosophy And Goals Of Our Business
The Salon Image And Your Image
Time and Attendance Records
Welcome To Our New Team Member
What Makes Us Special
When It Is Time To Leave
Your Standards And Behaviour
Wages & Superannuation
Break In Policy
Change Of Address And/Or Status
Drugs And Alcohol
Fire and Emergency Procedure
First Aid Kit
Loan Of Salon Equipment
Occupational Health And Safety (OHS)
Recording And Correct Use of the Computer
Flow Chart For Reporting Of Grievances
Opening & Closing Procedures
Salon Key & After Hours Use of Salon
Work Related Injury
Client History Notes
Exchanges Refunds Or Credits
Inappropriate Behaviour From A Client
Inappropriate Behaviour From Male Clients
Late Arrivals / No Shows / Cancellations
Price Changing / Discounts
Taking A Message
Purchasing A Gift Voucher
Purchasing Gift Vouchers By Phone / Website
Mailing Out and Courier Delivery of Gift Vouchers
Receiving Gift Vouchers
The Loyalty Programme
Client Service Policies
Appropriate Salon Conversation
Client Education / Product Recommendations
Client Record Card / Pre-Consultation Form
Complaints By Phone
Complaints In Person
Making Phone Appointments
Minimum Standards Of Client Service
Salon Appearance / Cleanliness
The Service Of Rebooking
The Steps To A Great Consultation
We Welcome Clients, Not Greet