STH003-600x600

Scripts And Words That Work

$15.95 AUD

Sensational means of getting all of your team using persuasive words and phrases when communicating with clients either face-to-face or by phone. Teach them what to say and how to say it and watch their results improve. Also includes inspirational messages, written as well as spoken scripts and quotes.

The words we use in our daily dealings with clients, whether spoken or written, should be well chosen so that they will have the effect that we desire. Everyone, but particularly younger staff members, needs to practice and learn how to communicate in a positive and consistent way. The words and scripts detailed here are guidelines. Everyone has a natural style and to use the words exactly as written could well sound false for that person. However, every staff member should adapt these scripts and be aware of the desired effect and create and learn their own version. This resource is about raising your consciousness regarding how and what you say to clients and why you say or do it. It is up to you to adapt the content to your own circumstances.

SKU: STH003 Categories: ,

Product Description

Sensational means of getting all of your team using persuasive words and phrases when communicating with clients either face-to-face or by phone. Teach them what to say and how to say it and watch their results improve. Also includes inspirational messages, written as well as spoken scripts and quotes.

The words we use in our daily dealings with clients, whether spoken or written, should be well chosen so that they will have the effect that we desire. Everyone, but particularly younger staff members, needs to practice and learn how to communicate in a positive and consistent way. The words and scripts detailed here are guidelines. Everyone has a natural style and to use the words exactly as written could well sound false for that person. However, every staff member should adapt these scripts and be aware of the desired effect and create and learn their own version. This resource is about raising your consciousness regarding how and what you say to clients and why you say or do it. It is up to you to adapt the content to your own circumstances.

This resource is a valuable tool to use for staff training sessions, role-playing and for getting a consistency throughout your client communication. As the owner/manager you could pick out various situations from those listed below and have a training session that includes role-playing and writing down your own versions of the scripts.

Scripts and words to use are all in italics throughout this resource.

Here are some examples of the content you will receive:

Walk In Clients Face To Face

Yes certainly let me arrange an appointment for you. Justin, who is one of our top stylists, could look after you in 10 minutes. You are welcome to relax and choose a refreshment from our menu and I will have Justin look after you shortly.

Or

I’d love to assist but at present we are fully booked. I can offer you (alternative day/time) or if that doesn’t suit, then please take one of our “Sorry we had to say no” cards that entitles you to xx% off your service if you use it within the next 2 weeks.

 

Script For A Turn Away (Sorry we had to say no) Card

Sorry we were busy today.

We hate to say no, but we’d rather ensure we have the right amount of time to look after you and all our clients appropriately.

To make up for the inconvenience, we would like to offer you a (Insert $ amount or %) gift voucher to use with your next service. This can be redeemed anytime in the next two weeks.

Issue date (Insert date).

 

Message Regarding Children In The Salon

Use this on your menu, in salon poster or website.

Children are most welcome in our salon. We ask that out of consideration for other clients that you keep them under your supervision and as quiet as reasonably possible.

Messages Regarding Mobile Phones In Salon

Restricting mobile phone use is a contentious issue and they have become such an integral part of our lifestyle that directing people to turn them off, or on to silent could create issues. I certainly suggest that unless you find it a serious matter in the salon then you would not venture to make directions about mobile phone use. However if you do then choose your words carefully.

MOBILE PHONES AND OUR SALON

Many of our clients regard their salon appointment as a time to relax and switch off from the world. We ask that if possible you turn off your mobile phone or at least set it to silent ring if you are using it for other purposes, in consideration of those people. If you must take a call please be conscious of those around you and make whatever effort you can to minimise the disruption to their visit.