STB003-600x600

Scripts And Words That Work

$15.95 AUD

Sensational means of getting all of your team using persuasive words and phrases when communicating with clients either face-to-face or by phone. Teach them what to say and how to say it and watch their results improve. Also includes inspirational messages, written as well as spoken scripts and quotes.

The words we use in our daily dealings with clients, whether spoken or written, should be well chosen so that they will have the effect that we desire. Everyone, but particularly younger staff members, needs to practice and learn how to communicate in a positive and consistent way. The words and scripts detailed here are guidelines. Everyone has a natural style and to use the words exactly as written could well sound false for that person. However, every staff member should adapt these scripts and be aware of the desired effect and create and learn their own version. This resource is about raising your consciousness regarding how and what you say to clients and why you say or do it. It is up to you to adapt the content to your own circumstances.

SKU: STB003 Categories: ,

Product Description

Sensational means of getting all of your team using persuasive words and phrases when communicating with clients either face-to-face or by phone. Teach them what to say and how to say it and watch their results improve. Also includes inspirational messages, written as well as spoken scripts and quotes.

The words we use in our daily dealings with clients, whether spoken or written, should be well chosen so that they will have the effect that we desire. Everyone, but particularly younger staff members, needs to practice and learn how to communicate in a positive and consistent way. The words and scripts detailed here are guidelines. Everyone has a natural style and to use the words exactly as written could well sound false for that person. However, every staff member should adapt these scripts and be aware of the desired effect and create and learn their own version. This resource is about raising your consciousness regarding how and what you say to clients and why you say or do it. It is up to you to adapt the content to your own circumstances.

This resource is a valuable tool to use for staff training sessions, role-playing and for getting a consistency throughout your client communication. As the owner/manager you could pick out various situations from those listed below and have a training session that includes role-playing and writing down your own versions of the scripts.

Here are some examples of the content you will receive:

Walk In Clients Face To Face

Yes certainly let me arrange an appointment for you. Emma, who is one of our top therapists, could look after you in 10 minutes. You are welcome to relax and choose a refreshment from our menu and I will have Emma look after you shortly.

Or

I’d love to assist but at present we are fully booked. I can offer you (alternative day/time) or if that doesn’t suit, then please take one of our “Sorry we had to say no” cards that entitles you to xx% off your service if you use it within the next 2 weeks.

Script For Offering The Service Of Rebooking

1. It is important that the service of rebooking be introduced in the treatment room not at the reception desk. The rebooking itself would be done at reception where you have access to the appointment book.

2. Suggested script for a new client. “Margaret I have really enjoyed looking after you today. To make sure you maintain your (Type of service) I would recommend that your next visit be in (number of) weeks. One of the services I offer to all my clients is to arrange their next appointment. We’ll send an SMS reminder so that you can reschedule if you need to.

Complete the appointment at reception.