The value you give to your clients
Value is something that is spoken about often in relation to good service in salons. Today’s clients expect value. So…
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Understanding the difference between retention and re-booking
I read something recently that I wanted to share. It said that an improvement by 2% in the number of…
Are you missing opportunities?
A friend of mine told me recently that she had just been to Queensland for a holiday and as a…
Respect is a two-way street
I had an interesting conversation with a client a couple of weeks ago that I thought I would share with…
Take ten to start your day!
It is a known fact that if you prepare for something you get a much better result than you otherwise…
Why aren’t more hairdressers and beauty therapists fully booked?
Who would like to look at their appointment schedule at the beginning of next week and see it fully booked?…
How valuable is a receptionist?
My experience has shown me that a receptionist is one of the most valuable people in the salon find out why.