The truth is that “stuff” happens in your salon and all around you every single day, good and bad. It is not about the “stuff” that happens, your success is hugely based on your reaction.
Sometimes when faced with a situation that looks almost impossible to get through, we feel there is absolutely no way we can’t become ‘Negative Nancy’, but the reality is that we decide what we become and we can choose to react to the situation positively.
It is totally up to you how you respond and react to a tough situation. You need to win and have a resolution that is positive. If you get aggressive or angry, the chances are you will never win. Sometimes to get the result you need you have to be prepared to give a little and be flexible. A good question to ask yourself “Do I win the tough challenges as manager or do I give in or give up”.