MY SAYING FOR THE YEAR
Remember winners do what losers won’t do
PRIME YOUR TEAM FOR BETTER DIFFERENT THINKING
Innovative thinking is fuelled when a wide range of talents, skills, and traits come together. If you want to enhance the potential of your team, develop the diversity of their skills and thinking.
Here are a few ways to get started:
· Build expertise. Send your team to seminars, watch on line education or arrange training sessions to help them gain new skills.
· Do mystery visits. Arrange a mystery shopper for your salon or have your staff visit another salon to gain an experience of another salon.
· Host creative events. Bring in outside speakers to give talks or workshops in your salon.
· Seek additional resources. Gather your team to watch and discuss a TED talk or similar. Visit the Your Coach web site for resources that could help you.
TAP AND GO
Most salons now offer this service. It makes sense to offer this as consumers are all time poor and this does save time, but do you know how much this is costing you? You might say that a lot of your sales are over $100 but you still have a percentage that are less than that. I suggest that you have a good look at your statement that shows the fees you are paying.
We all hate paying bank fees, so I thought I would remind you of the old saying if you don’t ask you don’t get. What I mean is that if you accept the banks fees they want to charge you, they will be glad to take your money. If you are a new business, the bank will always charge you more when you first start as you have no history, but if you ask for a review after 12 months, they will most definitely reduce the fees. If YOU don’t request you will continue to pay a higher fee than you need to.
ANNUAL WAGE REVIEW DECISION 2019
GET SET FOR A 3.0% WAGE INCREASE
The Fair Work Commission has announced a 3.0% increase to minimum wages.
The increase applies from the first full pay period starting on or after 1 July 2019. This is important. It is not the first pay day.
Some things to check. Do you have team members who are already paid above the award? You are not required to pass on the full 3% to these people. Suggest you review each person, also review commission or bonuses to be in line with the new wage. Is it time for a price increase?
More information logon to the website www.fairwork.gov.au
YOUR BUSINESS WON’T CHANGE IF YOU DON’T CHANGE
Imagine you have just bought your salon. You paid a lot of money for your new salon. You are determined it is going to be a great success. Make a list of all the things as the new owner you want and need to change to make your new business the great success you want it to be.
Paint the reception area a happy colour and add some new décor pieces
Change the posters (are they old and tired?)
Clean out all the junk
Review your product displays
Two of the staff have poor appearance, below your expectations
Retail is just not happening
Social media has not been done well with the previous owner
If you bought a business, you would look very objectively at what you need to change to be a success and you would very determinedly get on with it and make changes. Good reason, you are a new owner and that gives you a reason to make changes.
Now do the same exercise with the salon that you currently own. You should still want the same success. The danger is that when you work in comfortable surroundings you get comfortable. You often accept things that you know deep down are not right and not good enough. Step outside your business and look at what is tired or is not working well. Look at each of your staff.
Then the big step…do something about it. Make the changes. Your business won’t change if you don’t change!
HOW DO YOU SAY THANK YOU TO CLIENTS WHO REFER A NEW CLIENT?
I am excited to say that many salons I work with for a large part of their week have a full appointment book and a wait list. A great way to run a successful business. All salons still need new clients and many of these come from your current clients who love you and tell others how great you are.
So how do you say thank you for a referral? A common practice that I have chosen NOT to use is the card that gives a dollar reward to both the new and current client. To a busy salon time is not available and to give away this type of reward is not a good idea.
I suggest you make this very personal. Source 3 or more different gifts that you package to look nice and present this with nice words to say thank you. The gift does not need to cost a lot but it needs to be packaged to look special. You can vary the gift to suit the client.
BRISBANE HAIR & BEAUTY EXPO
BRISBANE CONVENTION CENTRE 28th & 29th July
Are you getting prepared to make sure this is a great educational event? I know it is always a good time with lots of fun and with a little early preparation you can really make the most of this event.
The programme this year has some fantastic workshops and speakers, so have a good look at what appeals to you.
For more information and tickets visit the Brisbane Hair & Beauty Expo website www.brisbanehairandbeautyexpo.com.au
I will be there on the Sunday so look forward to catching up with everyone. Not working just networking this year.
ASPYA ROADSHOW - JULY
Presented by Faye Murray & Paula Hibbard
The Roadshows have kicked off and are so much fun. From now until September we may be coming to your town and we would love you to come and join us. De Lorenzo has kindly offered the day to everyone who would like to come along not just to De Lorenzo salons.
Numbers are limited so please don’t leave it too late to book.
The next roadshow is in Perth on 8th July
Sydney July 15th
Brisbane July 29th
Townsville July 30th
Canberra September 9th
To book tickets please follow the link :-