Imagine you have just bought your salon. You paid a lot of money for your new salon. You are determined it is going to be a great success. Make a list of all the things as the new owner you want and need to change to make your new business the great success you want it to be.
Some ideas
- Declutter the reception area
- Two of the new team have poor presentation, below your expectations
- There is little or no structure for the team to follow
- Client service is not warm and friendly with all team members
- Retail is not happening; shelves need an update and team need goals
- Team morale is low, training needed
If you bought a business, you would look very objectively at what you need to change to be a success and you would very determinedly get on with it and make changes. Good reason, you are a new owner and that gives you a reason to make changes.
Now do the same exercise with the salon that you currently own. You should still want the same success. The danger is that when you work in comfortable surroundings you get comfortable. You often accept things that you know deep down are not right and not good enough. Step outside your business and look at what is tired or is not working well. Look at each of your staff.
Then the big step…do something about it. Make the changes. Your business won’t change if you don’t change!