All clients received in December a Planning Day Guide. An 8-page list of all the things to choose what changes you need to make for 2024. I suggested that in January, time was set aside “with someone” to review and plan changes for the year. Everyone will be different. Some established salons may have only a few changes others may have a long list. Plan to introduce as time allows each month. You don’t have to implement everything NOW. I will discuss with each client during their first coaching for the year.
An example of what your list might look like:
- Opportunities for new clients
- Focus on retention of clients
- Review social media plan
- Review website
- Review communication between owner and team
- What can be delegated
- Review rewards and recognition opportunities
- Team meeting. Full review of all client touch points
- Plan price increase for the year
- Training plan for skills and client service
- Review consultation procedure
- Make sure your salon is a great experience
- Share what you do that is special and ensure it is consistent